Order Form

Send to:

Your Name:
Your Address: Postcode: Telephone N^o: Email address:

Sarah Benning

The Blueberry Patch

18 Oberon Way

Abbey Meads

Swindon

Wilts

SN25 4WH

How Many	Item	Colour/Style	Price (£)














		Sub Total	£
Cheques should be made payable to The Blueberry Patch		Postage & Packing	£ FOC
and sent with your order to the above address.		Total	£

Postage & Packing for Overseas orders:

We welcome overseas orders - please enquire regarding postage costs.

Terms and Conditions:

Each item is individually made, however orders will be dispatched as quickly as possible, normally within 10 - 14 days. Larger and more complex orders may take longer. You will be notified if this is the case. The Blueberry Patch sends all my mail via Royal Mail Second Class to keep postage costs as minimal as possible. Should you need something in a hurry, please let us know and you can take the option of paying for either 1st class post or Special Delivery. If this is the case The Blueberry Patch will invoice you appropriately for the postage based on the weight of the parcel.

Where possible The Blueberry Patch try and recycle as many boxes and jiffy bags.

Regarding each order - colours, sizes and styles may vary slightly from piece to piece.

Refunds and Returns:

A full refund will be given on goods returned undamaged within 14 days of receipt. Postage cannot be refunded.

If by any unfortunate chance your order does not arrive and has been lost in the post or the order has been damaged, you can request a refund or The Blueberry Patch will re-do your order (exceptions are bespke or individually made items). In the event that this happens, we will and do pursue claims through Royal Mail on your behalf. As we have to give them details of any loss or damage, they may contact you to verify this. Although the majority of parcels are delivered quickly, please allow 15 working days (Monday to Friday) following the date of dispatch before chasing your order unless you have elected to pay extra for a guaranteed service.

We are bound by Royal Mail regulations in that a parcel is not considered lost until this period of time has passed. If your parcel has not been delivered after 15 working days, we will refund your money in full or resend the goods (exceptions are bespke or individually made items) to you, whichever you would prefer.

Bespoke and indiviually made items - these items cannot be refunded or returned by yourselves back to The Blueberry Patch as they have been made to your specification. The exception to this is if the item has been lost by Royal Mail. However the 15 working day rule (as above) will still apply. If the item has been damaged in the post a full refund will be issued once a claim form has been submitted by The Blueberry Patch.

Privacy Policy:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes: your name, address, phone number, email address. We will never collect sensitive information about you without explicit consent.

Our website has links to other organisations. Once you follow a link to another site, you are subject to that site's privacy policy and you information security and privacy is then out of The Blueberry Patch's control.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should contact sarah@theblueberrypatch.co.uk